Ways to reach us
- In the app: click your name at the bottom of the sidebar → Get help. A chat window opens where you can ask questions and talk to the team. (If the chat can’t load, Get help opens these docs instead; email us then.) When support replies, you’ll see “New reply from support” in the menu.
- Email: support@connie.ai.
What to include
The more of this you send, the faster we can fix it:
- Your workspace ID: the long code after
connie.ai/ in your browser’s address bar (how to find it).
- A link to the page where it happened, such as the workflow, list, chat or conversation.
- The exact error message, copied as text, or a screenshot.
- When it happened (date, time and your time zone).
- What you expected to happen and what happened instead.
Never send passwords, API keys (they start with sk_) or card numbers to support.
Things support can help with that you can’t do yourself
- Invoices and payment receipts.
- Restoring a workspace that was deleted in the last 7 days.
- Removing a custom MCP server from the Tools page.
- Raising a workspace’s connected-account limit.
- Enterprise plans and custom pricing.
