Skip to main content
Short answers to the billing questions we hear most. Each one links to the full guide. Billing is managed in Settings → Billing · https://connie.ai/<workspace-id>/settings?tab=plans by workspace owners and admins.

​
Plans and prices

Free is $0 with 100 credits once. Starter is $49/mo (2,500 credits a month), $185/mo (10,000) or $385/mo (22,000). Scale is $649/mo (35,000), $979/mo (55,000) or $1,659/mo (100,000). Enterprise is custom. Annual billing is about 15% cheaper. Full table: Plans and pricing.
No. Every plan, including Free, has unlimited members and unlimited connected accounts. You pay per workspace, and everyone in the workspace shares its credits.
Mainly the number of credits each month. Scale also includes dedicated Slack support. See Plans and pricing.
Starter: $499, $1,887 or $3,927 a year. Scale: $6,620, $9,986 or $16,922 a year. You pay once and get all 12 months of credits on the day you pay. Turn on Change to annually in Settings → Billing to see them.
Click Contact sales on the Enterprise card in Settings → Billing, or email support@connie.ai.
By credit or debit card, in US dollars, on a secure checkout page. Tax may be added depending on your billing address.
Yes, on the checkout page when you buy a plan from Free or buy a credit pack — enter it there. Codes can’t be applied to plan changes made inside Connie or to the free trial.
Yes. The payment page says “Connie is billed by Conigma, Inc.” — that’s the company behind Connie.

​
Free plan and trial

No. A new workspace gets 100 credits once. They never refill. For more, start the free trial or choose a paid plan.
Yes: 14 days of Starter with 1,000 trial credits. A card is required (no prepaid cards), but nothing is charged until day 14. One trial per workspace, per person and per card. See Free trial.
Yes, $49 on day 14, unless you cancel before then. The workspace then continues on Starter — 2,500 credits, billed monthly, and 2,500 credits are added on top of any trial credits you have left.
Settings → Billing → Cancel trial (under the plan cards) → Cancel trial. You keep the trial until its end date and aren’t charged. Unused trial credits are removed when it ends. See Cancel before you’re charged.
Not packs or auto top-up. Click Start paid Starter now to pay $49 now, get +2,500 credits and keep your trial credits — then packs open up.
Start the trial, then click Start paid Starter now — you’re charged $49 immediately and keep the trial credits. Or pick a bigger Starter or Scale option, or annual billing, and click Upgrade.

​
Credits

The units Connie uses to charge for work — AI replies, agents, data tools, workflow steps, Lead Finder imports past the free allowance, meeting processing and phone numbers. See Credits.
Plan credits roll over up to a cap of 2× your plan’s grant (for example 5,000 on Starter — 2,500 credits monthly). A new grant only adds what fits under the cap; the rest is lost. Top-up credits never expire and don’t count toward the cap. See The rollover cap.
Because of the rollover cap: if your plan credits were near the cap, the new grant only filled up to it. Buy top-ups for extra credits — they’re never capped.
On a paid plan: Settings → Billing → Add more. Packs are $25 (1,000 credits), $88 (3,500) or $225 (9,000), or any amount from $10 to $999 at 2.5¢ per credit. You can also turn on auto top-up. See Top-ups.
No. They never expire and stay usable even if you downgrade or cancel.
Plan credits first, then top-up credits.
No. Credits belong to the workspace that received them.
Each workspace can import 1,000 people and 1,000 companies free in any rolling 30 days. After that it’s 1 credit per 10 leads imported. See Lead Finder.
Settings → Logs (owners and admins). It lists every credit used, added or refunded, with filters and Export CSV. See Logs.
Anything that costs credits stops until you add more; your data is safe. Owners and admins see a button to add credits, start the trial or change plan. Members see Ask an admin. See When you run out.
You can set your own Monthly limit. Separately, auto top-up never charges more than $3,000 in any 24 hours.

​
Changing or cancelling

Workspace owners and admins only. Members can click Ask an admin, which notifies the owners and admins.
Immediately. You pay the full price difference between the two plans for the current period, regardless of how many days are left, and get the difference in credits straight away. Your renewal date doesn’t change. See Upgrade.
At the end of your current billing period. Nothing is charged or refunded when you schedule it, and you can Cancel switch before then. Annual to monthly always waits for the annual renewal date.
Turn on Change to annually, pick a plan and confirm. You pay the full annual price now and get 12 months of credits now. The rest of your current month isn’t refunded.
Settings → Billing → Cancel plan → Cancel plan. The plan stays active until the end of the period you’ve paid for, then the workspace moves to Free. You can Resume plan any time before then. See Cancel your plan.
They stay. Plan and top-up credits remain usable on any plan, including Free. The only exception is unused trial credits, which are removed if a trial ends without converting.
Payments are generally non-refundable, including the rest of a period after cancelling, and there are no partial refunds on annual plans. If you were charged by mistake, email support@connie.ai. If a refund is given, a matching share of that payment’s credits is removed.
No. Deleting a workspace cancels its plan immediately (no refund for the rest of the period). See Delete a workspace.

​
Payments and invoices

There’s no invoice list or billing portal in the app. Email support@connie.ai with your workspace name and the charge date, and we’ll send them.
Settings → Billing → click Auto Top-up → under Payment method, click Change card (or Add card). See Change your card.
You have 7 days to update your card while keeping your plan. After that the workspace moves to Free for now, and your plan is restored automatically once the payment goes through. Auto top-up is paused meanwhile. A failed day-14 trial payment ends the trial straight away. See If a payment fails.
Click Complete payment in Connie and approve it with your bank. If you don’t, the change expires within a day and your plan stays as it was.
While a chargeback is open, you can’t buy, upgrade or resume — only cancel. Email support@connie.ai to sort it out.

​
Still need help?

Email support@connie.ai with your workspace name, or see Contact support.