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The short version
  • Every paid plan includes unlimited seats and unlimited connected accounts — you’re never charged per user or integration.
  • Credits power every AI action, workflow run, and enrichment lookup.
  • Each cycle, Connie tops your balance up to the plan cap (never past it).
  • Credits never expire — even if you downgrade or pause.
  • Plan changes take effect immediately, billed pro-rata.

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How credits are granted

Every billing cycle, Connie tops up your balance — but not by a flat amount. You receive exactly enough credits to reach your plan’s cap, capped at your monthly allocation. No overflow, no waste.
Each month the dispatcher checks your current balance and grants the minimum of:
  • Your monthly allocation
  • The gap between your current balance and the cap
Example — Starter I (2,500/month, cap 5,000):The Free plan (cap 100) works the same way — if you have 60 credits, you receive 40. If you already have 100, you receive nothing that cycle.

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Credits never expire or disappear

Changing plans never deletes credits. If you downgrade and your balance exceeds the new cap, it stays — you just won’t receive new credits until you spend below the cap.
A balance of 10,000 on the free plan shows as 10,000 / 100 in the UI. Those credits are yours indefinitely and you keep spending them at the same rate.

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Plan changes are instant

Upgrades and downgrades take effect immediately. On upgrade, you start earning toward the new cap right away. On downgrade, you pay the new plan price but may receive fewer credits (or none) that cycle if your balance is already at or above the new cap.

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Plans

Connie has 8 plans across three tiers, plus a custom Enterprise option. All paid plans support annual billing at approximately 15% off the monthly rate.

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Free

Price

$0 — no card required

Credits

Up to 100 per month — topped up to the cap each cycle

Seats

Unlimited

Connected accounts

Unlimited
The Free plan is designed for exploring Connie. Your balance is topped up to 100 credits each month — it never exceeds 100.

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Starter

All Starter plans include unlimited seats, unlimited connected accounts, and credit rollover up to 2× the monthly grant.
Starter plans suit small to mid-sized teams running regular outreach and automation.

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Scale

Scale plans include everything in Starter, plus dedicated Slack support.
Scale plans are built for high-volume teams running continuous automation across large contact lists.

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Enterprise

Custom pricing and credit allocation, plus a dedicated account manager, custom SLAs, and procurement-friendly billing. Contact us to discuss Enterprise.

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What uses credits

Every tool call, AI completion, workflow node execution, and data enrichment action draws from your balance. Heavier operations cost more.
Every tool shows its exact credit cost in the Tool Explorer before you wire it into a workflow — the cost displayed is what gets debited.

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Subscription states

The state field on your subscription reflects where you are in the lifecycle:

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Managing your subscription

Plan changes and billing configuration require admin or owner role. Other workspace members can view balance and usage but cannot make changes.

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View your subscription

Returns plan, billing interval, seat count, payment method status, and any pending plan changes.

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Upgrade or change plans

All plan changes go through Stripe Checkout. The API creates a session and returns a redirect URL:
See the checkout endpoint reference for the full list of accepted tier values.

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Cancel

Cancellations are immediate — the workspace reverts to the free plan straight away. There is no end-of-period cancellation.

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Invoices & payment methods

Invoices and payment methods are managed through the Stripe Customer Portal. Open it by hitting:
The response includes a redirect URL. From the portal you can:
  • View full invoice history and download PDFs
  • Update payment method
  • Manage tax IDs and billing details
  • Cancel the subscription

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Usage & balance

Check balance

Available to all workspace members.

AI token usage

Daily / monthly token consumption per user. Append ?workspace=true for the whole-workspace total (admin only).

Workspace usage summary

Admin only. Plan tier, credit balance, seats, leads used vs limit, connected accounts.

Billing events

Payment failures, approaching-limit alerts, dispute notices. Dismissable.

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FAQ

Yes — up to your plan’s rollover cap (2× the monthly grant). Past the cap, no new top-ups happen until you spend back below it. Existing credits are never deleted.
Your subscription moves into past_due state. The workspace remains accessible but credit grants stop until payment is resolved. You’ll get a billing event notification with a link to update your payment method.
Top-up packs are on the roadmap — the infrastructure is in place but purchasing isn’t open in the current version. Today, the workaround is to upgrade to the next plan tier mid-cycle; you’ll receive credits up to the new cap immediately.
No — heavier models cost more credits per call. The Tool Explorer shows the exact rate for each tool and AI provider.
Never. All paid plans include unlimited seats. You only pay the plan price.

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API reference

Credits

Balance, top-up settings, and grant history.

Subscription

Plan details, state, and cancellation.

Checkout

Upgrade plans via Stripe Checkout and portal access.

Usage

AI tokens, billing usage summary, and connected accounts.

Invoices

Invoice history and transaction list.

Events

Payment failure alerts and billing notifications.