> ## Documentation Index > Fetch the complete documentation index at: https://docs.connie.ai/llms.txt > Use this file to discover all available pages before exploring further. # Emails from Connie > Every email Connie sends, when it's sent, who gets it, how to turn it off, and what to do if an email doesn't arrive. Connie emails you about things that need your attention, such as a failed payment, a workflow error, a task assigned to you, or a disconnected account. Most of these emails follow your choices in **Settings** → **Notifications**. A few, such as invitations and meeting recaps, are controlled elsewhere. This page lists them all. **Where to turn emails on or off:** click your name and workspace at the bottom of the left sidebar → **Settings** → **Notifications** · `https://connie.ai/settings/notifications` ## What Connie emails look like * They come from **Connie** ``. * Emails about a specific workspace start with the workspace name in square brackets, for example "\[Acme Sales] Approval needed: Weekly outreach", and show a "Workspace:" line at the top. * The footer says "You received this because you have notifications enabled in Connie." with a **Manage notification preferences** link. The link opens your notification settings (you'll be asked to sign in first if you aren't). In the tables below, square brackets mark the part of the subject that changes, for example \[workflow]. ## Emails you can turn on or off Each email belongs to a row in **Settings** → **Notifications** → **Activity**. Turn off that row's **Email** switch to stop it. "Admins" means workspace owners and admins. ### Workspace and billing These are under **Payment & subscription issue**, which can't be turned off, because they affect whether your account keeps working. | Email subject | When | Who gets it | | - | - | - | | Action needed: your Connie payment failed | A subscription payment failed. | Admins | | Confirm your payment to finish checkout | Your bank needs you to confirm a payment. | Admins | | Open payment dispute on your Connie account | A payment was disputed. | Admins | | Welcome to Connie \[plan] | The workspace upgraded its plan. | Admins | | Your Connie subscription has ended | The subscription ended and the workspace moved to Free. | Admins | | Action needed: your Connie plan is paused | A failed payment moved the workspace to Free. | Admins | | Your Connie \[plan] trial has started | A free trial began; names the plan, what it will charge and when. | Admins | | Your Connie \[plan] trial ends on \[date] | The trial is about to end and the plan will be charged. | Admins | | Your Connie payment failed | The payment at the end of the trial failed. | Admins | | Auto top-up failed — please contact support | Auto top-up couldn't run and was turned off. | Admins | | Auto top-up: your card was declined | The card was declined during an auto top-up. | Admins | | Auto top-up reached its \[amount] daily limit | Auto top-up hit its daily limit. | Admins | | Action needed: \[number] couldn't be renewed | A phone number you bought for calling couldn't be renewed. | Admins | | Your phone number \[number] was cancelled | A phone number was cancelled. | Admins | Under **Credit balance warnings**: | Email subject | When | Who gets it | | - | - | - | | Your Connie credits are running low | Your balance is at or below 20% of your monthly credits. Sent at most once a day while it stays low. | Admins | | Urgent: only \[N] Connie credits left | Your balance is at or below 5%. | Admins | | You're out of Connie credits | Your balance reached zero. Sent daily while it stays at zero. | Admins | | \[member] asked you to add credits | A member asked for more credits. | Admins | Under **New member joined** (email off by default) and **Role changes**: | Email subject | When | Who gets it | | - | - | - | | \[member] joined \[workspace] | Someone joined the workspace. | Admins | | \[invitee] accepted your invitation | Someone you invited accepted. | The person who invited them | | Your role in \[workspace] changed | Your role was changed. | You | ### Workflows | Email subject | Activity row | When | Who gets it | | - | - | - | - | | Your flow '\[workflow]' hit an error | **Workflow run failures** | A workflow run failed. Not sent when a run stops because you're out of credits, or when it's cancelled or skipped. | Admins | | Your flow '\[workflow]' just finished | **Workflow completions** (email off by default) | A run that took 30 seconds or more finished. | Admins | | Approval needed: \[workflow] | **Approval tasks** | A workflow is waiting for an approval. | The approvers on the step, or admins if anyone may approve | | Approval expired: \[workflow] | **Approval tasks** | Nobody answered in time and the run was cancelled. | The approvers | For **Require approval** steps, the "Approval needed" email is only sent when **Email reviewers about approval requests** is on (under **Workflow approvals** at the bottom of **Settings** → **Notifications**). It's off by default. See [Notifications](/notifications/overview#email-reviewers-about-approval-requests). ### Records | Email subject | Activity row | When | Who gets it | | - | - | - | - | | \[name] assigned you a task | **Task assigned to me** | A task was assigned to you. | You | | Task overdue: '\[task]' | **Task due** (email off by default) | Once a day, around 09:00 UTC, for each of your overdue tasks. | You | | \[N] tasks due today | **Daily task digest** (off by default) | Every day at 09:00 UTC. Lists up to 20 tasks due that day, plus "…and N more". | You | | \[name] mentioned you on \[record] | **Mentions** | Someone @mentioned you in a record's or task's notes, or in a task comment. | You | @mentions in **comments** on a record or a field don't send an email. They only appear in the bell. ### Inbox and connected apps | Email subject | Activity row | When | Who gets it | | - | - | - | - | | Action needed: reconnect your \[account] | **Account disconnections** | An Inbox account (for example email or LinkedIn) disconnected. | The account's owner or admins | | Couldn't reconnect your \[app] account | **Account disconnections** or **Reconnect failures** | Connie tried to reconnect an account and it failed. | The person who connected it | | Reconnect your \[app] account | **Disconnections** (apps) or **Account disconnections** (messaging) | A connected app's sign-in expired. | The person who connected it | | \[app] initial sync failed | **Disconnections** | The first sync of a newly connected app failed. | The person who connected it | | Reconnect \[account] so \[agent] can use \[app] again | **Disconnections** | An account that an Agent uses disconnected. | Admins | ### Meetings and calls | Email subject | Activity row | When | Who gets it | | - | - | - | - | | Not recorded: \[meeting] | **Notetaker could not record** | The notetaker never got into the meeting. | The meeting owner | | Action needed: reconnect '\[calendar]' | **Disconnections** | Your calendar disconnected, so meetings are no longer being recorded. | Admins | | Recording for '\[calendar]' moved to another workspace | **Scope changes** | Another workspace took over recording for that calendar. | The previous owner | | Connie's follow-up for '\[call]' didn't finish | **Long task results** (email off by default) | Connie's follow-up after a call failed. | The call owner | ### AI tasks All of these have email **off** by default. | Email subject | Activity row | When | Who gets it | | - | - | - | - | | Your AI task is done / Your AI task didn't finish | **Long task results** | An AI task that ran over 5 minutes finished or failed. | You | | Your workflow '\[workflow]' finished / Your workflow '\[workflow]' didn't finish | **Long task results** | A workflow you started from Chat finished or failed. | You | | Your browser task is done / Your browser task failed | **Browser task results** | A browser task that ran over 2 minutes finished or failed. | You | ## Emails that don't follow your notification settings These emails aren't controlled by **Settings** → **Notifications**. | Email subject | When | Who gets it | How to control it | | - | - | - | - | | You've been invited to join \[workspace] on Connie | An owner or admin invites you by email. It has an **Accept Invitation** button and expires after 7 days. Resending the invite restarts the 7 days. | The invitee | Can't be turned off. See [Members and roles](/workspace/members-and-roles). | | Your \[workspace] invitation expires tomorrow | Your invitation expires within 24 hours. Sent once. | The invitee | Accept or ignore the invitation. | | You were removed from \[workspace] | Someone removed you from a workspace. | The removed member | Can't be turned off. | | \[name] shared a flow with you: \[name] | Someone shared a workflow or a table with you. | The person it's shared with | Can't be turned off. | | \[name] requested access to \[item] | Someone asked for access to your workspace, a chat, or a workflow. It also appears in your bell to approve. | The owner(s) | Can't be turned off. | | Recap — \[meeting title] | A recorded meeting finished processing. | The host, and attendees if chosen | **Settings** → **Calls** → **Recap email** → **Send recap email**. See [Meetings](/inbox/meetings). | | \[App] Account Disconnected: \[account] | Connie confirmed that a connected app or LinkedIn account is really disconnected. At most once every 10 minutes per account. | **Every member** of the workspace | Can't be turned off. Reconnect the account to stop it. | | Your own subject, or "Notification" | A workflow, Agent or chat uses the email notification tool to send a message. | Whoever the step addresses | Edit or turn off the step that sends it. | The "Account Disconnected" email says "Active flows using this account will fail until it is reconnected." Its **Reconnect Account** button may not open the right page. Reconnect the account from **Tools** in Connie instead. See [Connect your apps](/tools/connect-accounts) or, for email and LinkedIn inboxes, [Connect Inbox accounts](/inbox/connect-accounts). ## Turn off an email Click **Manage notification preferences** at the bottom of the email, or go to **Settings** → **Notifications** in Connie. Use the tables above to find which **Activity** row the email belongs to. Switch off the **Email** switch on that row. You'll still see the event in the bell unless you switch off **In-app** too. There's no one-click unsubscribe link in Connie's emails. Use the steps above. **Payment & subscription issue** emails can't be turned off. Owners and admins can also turn off email for a teammate: pick them in **Editing: You** and click **Turn off all email**. See [Notifications](/notifications/overview). ## Good to know * Your email choices apply in every workspace you belong to. An owner or admin can override them for their workspace. * To avoid floods, Connie sends at most one email of the same kind about the same thing per hour (or per 30 minutes for less urgent ones). Payment and other critical emails are never held back. * Emails are free. They don't use credits. * Connie doesn't email a reminder before your plan renews, and buying a credit pack shows a confirmation in the app rather than an emailed receipt from Connie. See [Manage your subscription](/billing/manage-subscription). ## Troubleshooting **Why:** they may be in spam, blocked by your company's email filter, or switched off. **Fix:** 1. Search your inbox, spam and promotions folders for `noreply@connie.ai`. 2. Ask your IT team to allow emails from `noreply@connie.ai`. 3. Check **Settings** → **Notifications** and make sure **Email** is on for the rows you want. If you see "Set by owner" on a row, an owner or admin changed it for you. **Why:** these only go to workspace owners and admins. **Fix:** ask an owner or admin, or ask to be made an admin. See [Members and roles](/workspace/members-and-roles). **Why:** the completion email is off by default, only goes to owners and admins, and is only sent for runs of 30 seconds or more. **Fix:** an admin can turn on **Workflow completions** → **Email**. **Why:** **Email reviewers about approval requests** is off by default, or the reviewer switched off **Approval tasks** → **Email**. **Fix:** turn on the workspace switch at the bottom of **Settings** → **Notifications**, and check the reviewer's own switch. **Why:** most rows email you by default. **Fix:** switch off **Email** on the rows you don't need. Owners and admins can use **Turn off all email** for a teammate. **Why:** Connie's emails don't have a one-click unsubscribe. **Fix:** click **Manage notification preferences** at the bottom of the email, sign in, and switch off **Email** for that row. **Why:** the "\[App] Account Disconnected" email goes to every member and doesn't follow notification settings. **Fix:** reconnect the account from **Tools** (or from **Inbox** for email and LinkedIn accounts). The emails stop once it's connected. **Why:** **Task due** sends one reminder for each overdue task, every day. **Fix:** complete the task, change its due date, or switch off **Records** → **Task due** → **Email**. **Why:** it's sent at 09:00 UTC, not your local time. **Fix:** nothing to change; the time can't be set today. **Why:** invitations expire after 7 days, or the email went to spam. **Fix:** check spam for `noreply@connie.ai`, then ask the workspace owner or admin to resend the invitation from **Settings** → **Members**. Resending restarts the 7 days. **Why:** **Send recap email** may be off, or you're not in the chosen recipients (**Host** by default; **Attendees** is optional). **Fix:** check **Settings** → **Calls** → **Recap email**. See [Meetings](/inbox/meetings). **Why:** emails about a workspace start with that workspace's name, so you can tell workspaces apart. **Fix:** nothing to fix. ## Related * [Notifications](/notifications/overview) — the bell, the Activity list and approvals * [Members and roles](/workspace/members-and-roles) — who is an owner or admin * [Credits](/billing/credits) — balances and what happens when you run out * [Top-ups](/billing/top-ups) — auto top-up and its limits * [Meetings](/inbox/meetings) — recap emails and the notetaker * [Contact support](/help/contact-support) — if an email you expect never arrives This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.