> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your accounts

> Connect Gmail, Outlook, LinkedIn and WhatsApp to the Inbox, keep them syncing, and reconnect them when they drop.

Connect your email, LinkedIn and WhatsApp accounts so their conversations appear in the [Inbox](/inbox/overview) and you can reply from Connie. Calendars (for recording meetings) and phone numbers (for the dialer) are set up separately; see [Meetings](/inbox/meetings) and [Calls and the dialer](/inbox/calls-and-dialer).

**Where:** left sidebar → **Inbox** → **Accounts** → **+ Add account** · `https://connie.ai/<workspace-id>/inbox`

You can also connect these apps from the Tools page: left sidebar → **Tools** → find the app → **Connect** · `https://connie.ai/<workspace-id>/tools`. See [Connect apps on the Tools page](/tools/connect-accounts).

## What you can connect

| Account | What comes into the Inbox |
| - | - |
| **Gmail** | Email from Gmail or Google Workspace, including sent items. |
| **Outlook** | Email from Outlook.com or a Microsoft 365 work address. |
| **LinkedIn** | Messages and connection requests from your profile, including InMail. |
| **WhatsApp** | WhatsApp Business chats. Only WhatsApp Business is supported. |

## Connect Gmail, Outlook or WhatsApp

<Steps>
  <Step title="Open Add account">
    In the Inbox, click **Accounts** at the top of the list, then **+ Add account**. In a new workspace with nothing connected yet, you can click **Connect your accounts** in the middle of the screen instead.
  </Step>

  <Step title="Pick the platform">
    In **Select the account that you want to link**, choose **Gmail**, **Outlook** or **WhatsApp**. Connie lists what it will be able to do: import and sync messages and media, access your contacts, preview and respond to messages in real time, keep contacts up to date, and manage your conversations in Connie.
  </Step>

  <Step title="Gmail and Outlook only: decide on contact sync">
    **Sync contacts to People** is on by default. While it's on, people you email from this account are added to your People list in [Records](/records/overview) automatically. Turn it off if you don't want that.
  </Step>

  <Step title="Click Link Account and sign in">
    You'll see "Redirecting to authenticate...". Finish signing in on the page that opens. For WhatsApp, follow the instructions there using the WhatsApp app on your phone.
  </Step>

  <Step title="Back in Connie">
    You'll see "Your account has been linked Successfully!". Click **View Messages**. A card in the bottom-right corner shows the sync progress.
  </Step>
</Steps>

The new account is selected in the **Accounts** picker automatically, so its conversations show up as soon as they sync.

## Connect LinkedIn

Clicking **Link Account** for LinkedIn offers three methods:

| Method | What it does |
| - | - |
| **Chrome extension** | Not available yet. Choosing it only shows "Chrome extension connect is coming soon." |
| **Credentials** | Sign in with your LinkedIn email and password on a secure sign-in page. |
| **Infinite Login** | Your email and password plus your two-factor authentication (2FA) key. Connie can then sign you back in automatically whenever LinkedIn drops the session, so you don't get disconnected. Recommended if you run LinkedIn campaigns. |

<Warning>
  The **Chrome extension** option is marked "Recommended for most users", but it isn't available yet. Use **Credentials** or **Infinite Login**.
</Warning>

### Set up Infinite Login

Infinite Login needs LinkedIn two-step verification turned on **with an authenticator app** (such as Google Authenticator, Authy or 1Password). SMS codes don't work. Setup takes about two minutes.

<Steps>
  <Step title="Start Infinite Login">
    Choose **Infinite Login**. The window **Activate Infinite Login in 2 minutes** asks whether you already have 2FA. Click **Yes, I have 2FA** or **No, I don't have 2FA**.
  </Step>

  <Step title="Get your 2FA secret key">
    The secret key (also called the setup key) is the long code LinkedIn showed next to the QR code when you set up your authenticator app.

    * **Already have 2FA:** open your authenticator app, find your LinkedIn account and look for a "Setup key" or "Secret key". If your app won't show it, reset two-step verification in LinkedIn to get a fresh key.
    * **No 2FA yet:** in LinkedIn's two-step verification settings, choose the authenticator app option (not SMS). Copy the secret key shown next to the QR code. It's shown only once.
  </Step>

  <Step title="Paste and confirm the key">
    Paste the key. Connie shows a 6-digit code that refreshes every 30 seconds. If you already had 2FA, check that it matches your authenticator app. If you're setting up 2FA now, enter the code in LinkedIn to finish turning it on.
  </Step>

  <Step title="Enter your LinkedIn login">
    Enter your LinkedIn email and password. Under the proxy setting, keep **Use our proxy** (choose a country, or leave **Automatic (use current location)**), or choose **Use my own proxy** and click **Test proxy**.
  </Step>

  <Step title="Activate">
    Click **Activate Infinite Login**. You'll see "LinkedIn connected" when it's done.
  </Step>
</Steps>

To add Infinite Login to a LinkedIn account you've already connected: left sidebar → **Tools** → **LinkedIn** → **Accounts** → **⋮** on the account → **Enable Infinite Login**. Use **Turn off Infinite Login** to stop it.

## Watch the sync

After you connect an account, a card in the bottom-right corner of the Inbox shows progress:

* "Syncing messages" / "Starting up…", then "Syncing" plus the account name, with a count of conversations synced so far.
* When it finishes: "messages synced" / "Inbox is successfully connected and updated". The card closes by itself.
* If it fails: "Sync failed for" plus the account name, with **Try again**.

Clicking ✕ (**Stop syncing**) only hides the card. The sync keeps going in the background and nothing you've imported is lost.

WhatsApp history is limited to what your phone shares. For older messages, click "Click here to get older messages from your phone." or check WhatsApp on your phone.

## Reconnect a disconnected account

Accounts can disconnect when you change your password, sign out of LinkedIn, or revoke access. You'll notice because:

* the account is greyed out in the **Accounts** picker, with a tooltip like "This account’s connection has expired. Reconnect it to select it."
* the list says your account "is disconnected. Reconnect it to see your conversations."
* sending fails with "Account disconnected — reconnect to send messages".

<Steps>
  <Step title="Click Reconnect">
    In the Inbox, open **Accounts** and click the refresh icon (**Reconnect**) next to the account. This works for Gmail, Outlook, LinkedIn, WhatsApp and calendars.
  </Step>

  <Step title="Sign in again if asked">
    If the session can be restored, you'll just see "Account reconnected". Otherwise you'll be sent to sign in again.
  </Step>
</Steps>

If the picker says "Reconnect it in Tools to select it", go to left sidebar → **Tools** → open the app → **Accounts** and click the **Disconnected** pill (or **⋮** → **Reconnect**).

* If **you** disconnect an account yourself, it disappears from the Inbox straight away.
* If it disconnects on its own, it stays visible with a **Reconnect** button for 7 days.

## Manage a connected account

Connected accounts are managed on the Tools page: left sidebar → **Tools** → open the app (for example **Gmail**) → **Accounts**. Click **⋮** on an account for:

* **Configure Limit**: set daily sending limits (LinkedIn, Gmail and Outlook).
* **Signatures**: manage the email signature for this mailbox.
* **Enable Infinite Login** / **Turn off Infinite Login** (LinkedIn).
* **Reconnect** (only when the account is broken).
* **Rename**
* **Manage access**: choose who in the workspace can use the account.
* **Disconnect** / **Remove**: disconnects the account. Any workflow step that used it loses the account until you reconnect and pick it again.

Only workspace owners and admins, and the person who connected the account, see this menu.

### Sync contacts to People

For Gmail and Outlook, open the app → **Accounts** and use the **Sync contacts to People** toggle under the account settings. When it's on, "People you email from this account are auto-added to your People list."

### Choose who can use an account

**⋮** → **Manage access**:

* **Everyone**: "All workspace members can use this account" (the default).
* **Only you**: "Only you can use this account".
* **Specific users**: "Only selected users can use this account". Click **Add users** to pick them.

An account limited to some people is hidden from everyone else, in the Inbox and on the Tools page.

## Good to know

* **Who can connect:** any workspace member can connect their own accounts.
* **How many:** there's no limit on the number of Inbox accounts you can connect.
* **Credits:** connecting accounts and syncing messages don't use credits.
* **Same account twice:** you can't connect an account that's already connected to this workspace ("This account is already connected to your workspace.").
* **WhatsApp:** you can't send messages until the first sync finishes. This can take up to a minute, longer on iPhone.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Chrome extension connect is coming soon.">
    **Why:** the LinkedIn Chrome extension option isn't available yet. **Fix:** choose **Credentials** or **Infinite Login** instead.
  </Accordion>

  <Accordion title="This account is already connected to your workspace.">
    **Why:** the same Gmail, Outlook, LinkedIn or WhatsApp account is already connected here. **Fix:** check **Accounts** in the Inbox and tick it. If it's greyed out, reconnect it instead of adding it again.
  </Accordion>

  <Accordion title="Failed to connect account. Please try again.">
    **Why:** sign-in didn't complete, for example the sign-in page was closed or the password was wrong. **Fix:** try again and finish every step on the sign-in page. If it keeps failing, contact [support](/help/contact-support).
  </Accordion>

  <Accordion title="My LinkedIn account keeps disconnecting">
    **Why:** LinkedIn regularly ends sessions. **Fix:** set up [Infinite Login](#set-up-infinite-login). If the account shows "Infinite Login: action needed", re-enter your LinkedIn credentials from **Tools → LinkedIn → Accounts**.
  </Accordion>

  <Accordion title="Sync failed / Please reconnect this account to keep it syncing.">
    **Why:** the account's sign-in has expired (password change, sign-out, or access removed). **Fix:** [reconnect the account](#reconnect-a-disconnected-account), then click **Try again** on the sync card.
  </Accordion>

  <Accordion title="Your WhatsApp account is still syncing. Please wait a moment and try again">
    **Why:** WhatsApp can't send until the first sync finishes. **Fix:** wait a minute (longer on iPhone) and send again.
  </Accordion>

  <Accordion title="I connected WhatsApp but the account does not appear">
    **Why:** Connie sometimes returns from the sign-in page before the account has finished setting up. **Fix:** wait a few seconds and refresh the page.
  </Accordion>

  <Accordion title="A teammate connected an account but I cannot see it">
    **Why:** the account's **Manage access** is set to **Only you** or **Specific users**, and you're not included. **Fix:** ask the person who connected it, or an admin, to change **Manage access** to **Everyone** or add you.
  </Accordion>

  <Accordion title="Account limit reached">
    **Why:** a connection limit applies to your workspace. **Fix:** contact [support](/help/contact-support).
  </Accordion>
</AccordionGroup>

## Related

* [Inbox](/inbox/overview) — read, reply and organise conversations
* [Connect apps on the Tools page](/tools/connect-accounts) — manage every connected app in one place
* [Meetings](/inbox/meetings) — connect a calendar to record meetings
* [Calls and the dialer](/inbox/calls-and-dialer) — buy a phone number and start calling
* [Inbox troubleshooting](/inbox/troubleshooting) — more fixes


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