> ## Documentation Index > Fetch the complete documentation index at: https://docs.connie.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Quick answers to the most common problems in Connie, with links to the detailed fix. Find your problem below. Each answer links to the page with the full fix. Still stuck? [Contact support](/help/contact-support). ## Signing in and getting started | Problem | Quick answer | Details | | - | - | - | | Stuck on "You've been added to the waitlist!" | New accounts are approved before use. You'll get "You're in: welcome to Connie" by email. A teammate can invite you by email to skip it. | [Sign up and sign in](/account/sign-up-and-sign-in) | | "Incorrect email or password." | Wrong password, or you signed up with Google. Use **Use a magic link instead** or **Continue with Google**. There's no password reset. | [Sign up and sign in](/account/sign-up-and-sign-in) | | A sign-in or confirmation link has expired | Sign in again with the same email to get a new link, and open it in the same browser. | [Sign up and sign in](/account/sign-up-and-sign-in) | | I can't find a page in the docs' links | Replace `` with your own, or open connie.ai and use the sidebar. | [Find your way around](/navigating-connie) | ## Credits, plans and billing | Problem | Quick answer | Details | | - | - | - | | "Out of credits" / "Insufficient credits" / "Credit balance depleted" | Your workspace balance is too low. Owners and admins can add credits or change plan; members can click **Ask an admin**. | [Credits](/billing/credits) | | I can't buy credits or turn on auto top-up | Credit packs and auto top-up are only on paid plans, and not during the free trial. | [Top-ups](/billing/top-ups) | | I can't see Billing in Settings | Billing is only for workspace owners and admins. | [Credits](/billing/credits) | | How do I cancel? / I was charged after my trial | Cancel in **Settings** → **Billing** before day 14 to avoid the charge. Cancelling a paid plan takes effect at the end of the period. | [Free trial](/billing/free-trial), [Manage your subscription](/billing/manage-subscription) | | I need an invoice or receipt | Email [support@connie.ai](mailto:support@connie.ai). | [Billing FAQ](/billing/faq) | | A charge in **Logs** looks wrong | Check the action and its source in the usage log; failed tool calls are refunded. | [Credits](/billing/credits) | ## Connected accounts and tools | Problem | Quick answer | Details | | - | - | - | | An app shows **Reconnect needed** or **Disconnected** | The connection expired. Open the app in **Tools** and reconnect. Only the person who connected it or an admin can. | [Connect your accounts](/tools/connect-accounts) | | A teammate connected an app but I see **Connect** | The account is shared with **Only you** or **Specific users**. Ask its owner or an admin to change **Manage access**. | [Connect your accounts](/tools/connect-accounts) | | LinkedIn keeps disconnecting | Use **Infinite Login**. The **Chrome extension** option isn't available yet. | [Connect inbox accounts](/inbox/connect-accounts) | | Connie keeps asking me to approve | Sends, deletes and paid tools ask by default. Choose **Allow in this chat**, or an admin sets the tool to **Always allow**. | [Tool permissions](/tools/permissions) | | Connie says it can't use a tool | The tool is **Disabled**, or it needs an account you haven't connected. | [Tool permissions](/tools/permissions) | ## Records and Lead Finder | Problem | Quick answer | Details | | - | - | - | | Lead Finder charged credits | Each workspace gets 1,000 free People and 1,000 free Companies every rolling 30 days; after that imports cost 1 credit per 10 leads. Searching is free, and leads that match records you already have aren't charged. | [Lead Finder](/records/lead-finder) | | A CSV import created duplicates or skipped rows | Duplicate rules in **Settings** → **Objects** decide what counts as the same record. | [Import and export](/records/import-and-export) | | "Import from CRM" only asked for a list name | That card only creates an empty list. Open a list → **Actions** → **Import** → **Import from CRM**. | [Sync with your CRM](/records/crm-sync) | | I deleted records by mistake | See the restore options and time limits. | [Records troubleshooting](/records/troubleshooting) | | More Records problems | | [Records troubleshooting](/records/troubleshooting) | ## Workflows, agents and scheduled tasks | Problem | Quick answer | Details | | - | - | - | | My scheduled workflow never runs | A workflow only runs automatically after **Set live**. | [Test and run](/automations/workflows/test-and-run) | | A step fails with `UNFILLED_VARIABLES` | A variable points to data that doesn't exist for that record, often because an earlier step was skipped or failed. | [Variables](/automations/workflows/variables) | | A variable comes out empty | The earlier step didn't run, the field name changed, or it's a list (use the first item). | [Variables](/automations/workflows/variables) | | Testing a step sent a real email or used credits | Tests run the real action. | [Test and run](/automations/workflows/test-and-run) | | I can't add or delete steps | The workflow is live. Set it to draft first (this stops runs in progress). | [Build a workflow](/automations/workflows/build) | | My webhook returns 200 but nothing runs | The workflow is in draft ("Webhook is inactive. Test payload saved."). Set it live. | [Webhooks](/automations/workflows/webhooks) | | I can't find my agents | Agents aren't in the sidebar. Go to `https://connie.ai//agents` or search with ⌘K. | [Agents](/automations/agents) | | An approval expired | The step didn't run. Run it again to request a new approval. | [Approvals](/automations/approvals) | | More workflow problems | | [Workflow troubleshooting](/automations/workflows/troubleshooting) | ## Inbox, meetings and calls | Problem | Quick answer | Details | | - | - | - | | Email or LinkedIn messages aren't syncing | Check the account in **Tools** and reconnect if needed. | [Inbox troubleshooting](/inbox/troubleshooting) | | The notetaker didn't join my meeting | The meeting must be on a ticked calendar with a meeting link, **Auto-record** must be on in **Settings** → **Calls**, and the title must not contain `[no_record]`. For a meeting happening now, use **Add meeting** → **Paste Meeting URL**. | [Meetings](/inbox/meetings#how-the-notetaker-joins) | | No recording, transcript or action items | Processing takes a few minutes after the meeting ends, and processing each meeting costs 1 credit. | [Meetings](/inbox/meetings) | | I can't make calls from the dialer | You need a phone number and microphone access in your browser. | [Calls and the dialer](/inbox/calls-and-dialer) | | More Inbox problems | | [Inbox troubleshooting](/inbox/troubleshooting) | ## Notifications and email | Problem | Quick answer | Details | | - | - | - | | I'm not getting emails from Connie | Check **Settings** → **Notifications** and your spam folder. Some emails only go to owners and admins. | [Emails from Connie](/notifications/emails) | | Too many emails | Turn them off per type in **Settings** → **Notifications** (`https://connie.ai/settings/notifications`). | [Notifications](/notifications/overview) | ## Connie in Claude, ChatGPT and other AI apps | Problem | Quick answer | Details | | - | - | - | | Connie is connected but does nothing | Turn Connie on for the chat (in Claude: **+** → **Connectors**). | [MCP troubleshooting](/mcp/troubleshooting) | | It's using the wrong workspace | Name the workspace in your request, or revoke and reconnect to change the default. | [Manage access](/mcp/manage-access) | | Where are your API docs? | The API reference lists the endpoints behind each area of the app and how to authenticate. For unattended automation, use the MCP server. | [API reference](/api-reference/introduction) | | My API key gets 401 on connie.ai/api | API keys only work with the MCP server at `https://mcp.connie.ai`. The API reference endpoints use your browser session. | [API authentication](/api-reference/authentication) | | More MCP problems | | [MCP troubleshooting](/mcp/troubleshooting) | This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.