> ## Documentation Index > Fetch the complete documentation index at: https://docs.connie.ai/llms.txt > Use this file to discover all available pages before exploring further. # Privacy, security and your data > Where Connie stores your data, whether it's used to train AI, how long each kind of data is kept, and how to delete it. This page answers common questions about your data in plain language. The legal documents are the official versions: * [Privacy Policy](https://connie.ai/privacy) * [Terms and Conditions](https://connie.ai/terms-conditions) * [Billing Terms](https://connie.ai/legal/billing-terms) If anything here differs from the Privacy Policy, the Privacy Policy applies. Connie is provided by Conigma, Inc. ## Where your data is stored Your workspace data is stored in the European Union, in Frankfurt, Germany. Tokens for AI apps connected to Connie are stored as hashes, not in plain text. Passwords and sign-in credentials for the apps you connect are encrypted or held by the provider that manages those connections. Payments are handled by Stripe. Connie never stores your full card number. ## Does Connie use my data to train AI? No. Connie doesn't use your data, including your messages, records, Slack content or anything accessed by an AI app through MCP, to train AI models. Connie's own AI features only use AI providers that don't train on the content Connie sends them. When you connect Connie to another AI app (Claude, ChatGPT, Cursor…), whatever Connie returns to that app becomes part of your conversation there. That app's provider handles it under its own privacy policy. See [What AI apps receive](#what-ai-apps-receive-through-mcp) below. ## How long data is kept | Data | How long it's kept | | - | - | | Records, lists, workflows, fields and Inbox conversations you delete | Permanently removed 7 days after you delete them | | A whole workspace you delete | Access ends immediately. The data is permanently removed 7 days later. Until then, support can restore it. | | Meeting recordings and transcripts | 2 years by default. Owners and admins can choose 90 days, 1 year, 2 years or 3 years in **Settings** → **Calls** → **Retention period**. Older ones are deleted automatically. | | Email, LinkedIn and WhatsApp data after you disconnect that account | Kept 7 days, so reconnecting brings your history back. Then permanently removed. Removed immediately if an admin permanently deletes the account. | | Data from other connected apps (Slack, HubSpot, Zoom…), including stored automation events | Deleted as soon as you disconnect or remove the account | | Notifications | Archived after 30 days without activity; archived notifications are removed after 180 days | | Records of tool calls made by AI apps through MCP | Up to 30 days. These record which tool ran, when, and whether it worked, never what was sent or returned. | | Sign-in tokens for connected AI apps | Removed automatically after they expire or are revoked (between 1 and 90 days, depending on the token type) | | Billing event records | 90 days | | Your credit usage history | For the life of the workspace, as part of its billing history | ## Delete your data | What | How | Who can do it | | - | - | - | | Records or lists | Select them in **Records** and delete. See [Lists and views](/records/lists-and-views). | Members | | What Connie remembers about you | **Settings** → **AI & memory**: delete one memory or **Delete all my memories**. See [Memory](/chat/memory). | You | | A connected app account | **Tools** → open the app → **Accounts** → ⋮ → **Disconnect**. See [Connect your accounts](/tools/connect-accounts). | The person who connected it, or an admin | | An AI app's access to Connie | **Tools** → **My accounts** → open the app → **Revoke access**. See [Manage access](/mcp/manage-access). | You | | A specific meeting recording, sooner than your retention period | Email [support@connie.ai](mailto:support@connie.ai) with a link to the meeting. To stop future recordings, turn off **Auto-record** in **Settings** → **Calls**. See [Meetings](/inbox/meetings). | Owners and admins | | A workspace | **Settings** → **General** → **Delete workspace**. See [Delete a workspace](/workspace/members-and-roles#delete-a-workspace). | Owner only | | Your personal Connie account | Email [support@connie.ai](mailto:support@connie.ai). You can't delete it yourself in the app yet. | You | Deleting a workspace cancels its subscription immediately and removes access for everyone. If it was a mistake, email [support@connie.ai](mailto:support@connie.ai) within 7 days and it can be restored. A restored workspace comes back on the Free plan. ## What AI apps receive through MCP When you connect Connie to an AI app such as Claude or ChatGPT ([how](/mcp/overview)): * The AI app only gets the data a tool returns when it asks for it, such as a record it looks up or a list it reads. Connie never sends your workspace to the app on its own. * It can only reach the workspaces your Connie account belongs to, with your permissions. * Connie doesn't read your conversation with the AI app, its memory or the files you uploaded there. * Connie keeps a short record of each tool call (which tool, when, whether it worked) for up to 30 days. It doesn't store what was sent or returned. * Revoking access in Connie stops the app's next request. Data already returned stays in your conversation history in that app. Delete it there if you need to. ## Meeting recordings and consent When the notetaker joins a meeting, Connie can post a notice in the meeting chat saying the meeting is being recorded. Owners and admins control this in **Settings** → **Calls** with **Show consent page** and **Consent message**. You're responsible for meeting any recording-consent rules that apply to you and your meeting participants. See [Meetings](/inbox/meetings). ## Data about people you find with Lead Finder When you search for leads or enrich records, Connie looks the information up from business data providers and public sources at that moment, and stores the results only in your workspace. Connie doesn't build a shared database of people across customers and doesn't sell this information. Your workspace decides how it uses that data and is responsible for having a lawful basis for its outreach. **If you're not a Connie user** and think a Connie customer has stored information about you, email [support@connie.ai](mailto:support@connie.ai) with the email address, phone number or profile URL concerned. Connie will find the workspaces that hold it, pass your request to each one, and help them delete it. See the [removal section of the Privacy Policy](https://connie.ai/privacy#removal). ## Your rights Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to some processing. To make a request, email [support@connie.ai](mailto:support@connie.ai). ## Related * [Privacy Policy](https://connie.ai/privacy) — the official policy * [Members and roles](/workspace/members-and-roles) — owners, admins and deleting a workspace * [Meetings](/inbox/meetings) — recording settings and retention * [Manage AI app access](/mcp/manage-access) * [Contact support](/help/contact-support) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.