> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach the Connie team, and what to include so we can help quickly.

## Ways to reach us

* **In the app:** click your name at the bottom of the sidebar → **Get help**. A chat window opens where you can ask questions and talk to the team. (If the chat can't load, **Get help** opens these docs instead; email us then.) When support replies, you'll see "New reply from support" in the menu.
* **Email:** [support@connie.ai](mailto:support@connie.ai).

## What to include

The more of this you send, the faster we can fix it:

1. **Your workspace ID**: the long code after `connie.ai/` in your browser's address bar ([how to find it](/navigating-connie#links-and-your-workspace-id)).
2. **A link to the page** where it happened, such as the workflow, list, chat or conversation.
3. **The exact error message**, copied as text, or a screenshot.
4. **When it happened** (date, time and your time zone).
5. **What you expected** to happen and **what happened instead**.

<Warning>
  Never send passwords, API keys (they start with `sk_`) or card numbers to support.
</Warning>

## Things support can help with that you can't do yourself

* Invoices and payment receipts.
* Restoring a workspace that was deleted in the last 7 days.
* Removing a custom MCP server from the Tools page.
* Raising a workspace's connected-account limit.
* Enterprise plans and custom pricing.

## Related

* [Troubleshooting](/help/troubleshooting)
* [Billing FAQ](/billing/faq)
* [Privacy, security and your data](/help/privacy-and-data) — data deletion and removal requests


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