> ## Documentation Index > Fetch the complete documentation index at: https://docs.connie.ai/llms.txt > Use this file to discover all available pages before exploring further. # Plans and pricing > Connie's Free, Starter, Scale and Enterprise plans: monthly and annual prices, credits per month, rollover caps, what each plan includes, and how to buy one. Connie charges **per workspace, not per seat**. Each workspace has one plan and one shared credit balance that every member spends from. **Credits** are the units Connie uses to pay for work like AI replies, data lookups and workflow steps — see [Credits](/billing/credits). The plans differ mainly in how many credits you get each month. **Where:** **Settings → Billing** · `https://connie.ai//settings?tab=plans` (owners and admins). Public prices: [connie.ai/pricing](https://connie.ai/pricing). ## Prices All prices are in US dollars. Tax may be added at checkout depending on your billing address. On the **Billing** tab, the Starter and Scale cards each have a credits dropdown (for example "2,500 credits / mo"). Pick the amount of credits you want; the price updates. | Plan | Credits per month | Monthly price | Annual price (billed once a year) | Credits on an annual plan (all upfront) | | - | - | - | - | - | | **Free** | 100 credits once, no refill | \$0 | — | — | | **Starter** | 2,500 | \$49/mo | \$499/yr | 30,000 | | **Starter** | 10,000 | \$185/mo | \$1,887/yr | 120,000 | | **Starter** | 22,000 | \$385/mo | \$3,927/yr | 264,000 | | **Scale** | 35,000 | \$649/mo | \$6,620/yr | 420,000 | | **Scale** | 55,000 | \$979/mo | \$9,986/yr | 660,000 | | **Scale** | 100,000 | \$1,659/mo | \$16,922/yr | 1,200,000 | | **Enterprise** | Unlimited credits | Custom | Custom | — | In dialogs and emails, a plan is named after its credits, for example "Starter — 10,000 credits" or "Scale — 55,000 credits". ### Rollover cap Unused plan credits **roll over** from one billing period to the next, up to a cap of **2× your plan's credit grant**. A grant only adds what fits under the cap; the rest of that grant is lost. Credits you already have are never taken away. Credits you buy as [top-ups](/billing/top-ups) never expire and don't count toward the cap. | Plan | Cap on a monthly plan | Cap on an annual plan | | - | - | - | | Starter — 2,500 credits | 5,000 | 60,000 | | Starter — 10,000 credits | 20,000 | 240,000 | | Starter — 22,000 credits | 44,000 | 528,000 | | Scale — 35,000 credits | 70,000 | 840,000 | | Scale — 55,000 credits | 110,000 | 1,320,000 | | Scale — 100,000 credits | 200,000 | 2,400,000 | The Free plan's 100 credits don't refill, so there's nothing to roll over. More detail: [How the rollover cap works](/billing/credits#the-rollover-cap). ## What each plan includes **Free** — "For anyone trying Connie on their own GTM work" * 100 credits, once, when the workspace is created. They never refill. * Unlimited seats and unlimited connected accounts. * Built-in tools and skills. * No card needed. **Starter** — "For small GTM teams looking to scale their GTM operations" * Everything in Free. * A monthly credit allowance (2,500, 10,000 or 22,000). * Credits roll over (2× cap). * Top up credits anytime with [credit packs and auto top-up](/billing/top-ups). * Every plan can be tried free for 14 days — see [Free trial](/billing/free-trial). **Scale** — "For larger GTM teams looking to scale their GTM operations" * Everything in Starter, with a larger monthly allowance (35,000, 55,000 or 100,000). * Dedicated Slack support. **Enterprise** — "For enterprise teams needing tailored GTM solutions" * Unlimited credits, everything in Scale, and a dedicated account manager. * Pricing is custom. Click **Contact sales** on the Enterprise card, or email [support@connie.ai](mailto:support@connie.ai). Inside Connie, Starter and Scale work the same way — the difference is the number of credits. Every plan has unlimited members. ## Monthly vs annual billing * **Monthly:** you're charged each month and get your monthly credits on the day each payment succeeds. * **Annual:** about **15% cheaper**. You pay for the year upfront and get **all 12 months of credits at once** (for example, Starter — 2,500 credits annual gives 30,000 credits on the day you pay). The rollover cap is 2× that annual grant. * To see annual prices, turn on **Change to annually** (marked **Save 15%**) above the plan cards. Annual cards show the price per year (for example "\$499/yr"). ## Buy a plan (from Free) Only workspace owners and admins can do this. Go to **Settings → Billing** · `https://connie.ai//settings?tab=plans`. Scroll to **Change plan** (or click **Manage plans**). Leave **Change to annually** off for monthly billing, or turn it on for annual. In the **Starter** or **Scale** card, choose how many credits you want from the dropdown, then click **Upgrade**. A secure checkout page opens in a new tab. Enter your card and billing address. If you have a promotion code, add it on this page. Complete the payment. Your plan and credits appear on the **Billing** tab as soon as the payment is confirmed — usually within moments. If your workspace can still use the free trial, every plan card shows **Start 14-day free trial** instead of **Upgrade**: nothing is charged until day 14 (you'll add a card to start). To pay for the plan right away instead, click **or subscribe now – get all \[N] credits today** under it. See [Free trial](/billing/free-trial). Already on a paid plan? Changing plans happens inside Connie with a confirmation dialog — see [Manage your subscription](/billing/manage-subscription). ## Good to know * **Who can buy or change a plan:** workspace owners and admins only. Members see the balance and can click **Ask an admin**. * **Payment method:** card only (credit or debit). * **One plan per workspace.** If you have several workspaces, each needs its own plan, and credits can't be moved between workspaces. * **Promotion codes** can be entered only on the checkout page when you buy a plan from Free or buy a credit pack. They can't be applied to plan changes made inside Connie, or to the free trial. * **The pricing page** at connie.ai/pricing shows the same plans. Its buttons take new visitors to the waitlist; you pick your plan inside Connie once you're in. * **Invoices and receipts:** there's no invoice list in the app. Email [support@connie.ai](mailto:support@connie.ai) for invoices or receipts. ## Troubleshooting **Why:** only owners and admins can see billing. **Fix:** ask an owner or admin — click **Ask an admin** on any credits notice to notify them — or ask to be made an admin. **Why:** checkout opens in a new tab, which a popup blocker may stop. **Fix:** allow popups for connie.ai and click **Upgrade** again. **Why:** the workspace already has a plan, or a checkout was just completed. **Fix:** refresh the **Billing** tab. To move to a different plan, use **Switch to this plan** — see [Manage your subscription](/billing/manage-subscription). **Why:** another billing change (maybe by another admin) is still finishing. **Fix:** wait a few seconds and try again. **Why:** the Free plan gives 100 credits once and never refills. **Fix:** start the [free trial](/billing/free-trial) or choose a paid plan. **Why:** new accounts join a waitlist first. **Fix:** join the waitlist. Once you're approved, buy a plan or start the trial from **Settings → Billing**. ## Related * [Free trial](/billing/free-trial) — 14 days of any plan with 1,000 credits * [Credits](/billing/credits) — what uses credits, the rollover cap, running out * [Top-ups](/billing/top-ups) — credit packs and auto top-up * [Manage your subscription](/billing/manage-subscription) — upgrade, downgrade, cancel * [Billing FAQ](/billing/faq) — quick answers This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.