> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Free trial

> Try any Connie plan free for 14 days with 1,000 credits: who can start it, why a card is needed, how to cancel before you're charged, and what happens on day 14.

The free trial gives a workspace **14 days of the plan you choose, free, with 1,000 trial credits**. Every paid plan can be trialled: any credits amount on the **Starter** or **Scale** card, billed monthly or annually. **Nothing is charged during the trial**, and you can cancel any time before day 14 to pay nothing. If you keep it, the plan starts on day 14 at its normal price. You'll add a card when you start.

**Where:** **Settings → Billing** → **Change plan** · `https://connie.ai/<workspace-id>/settings?tab=plans` (owners and admins)

## Who can start a trial

* The workspace is on the **Free** plan and has never had a paid plan or a trial.
* You haven't used a free trial before, in any workspace.
* The card hasn't been used for a free trial before.
* The card is a credit or debit card — **prepaid cards can't be used** for a trial.
* You're an owner or admin of the workspace.

There is **one trial** per workspace, per person and per card, whichever plan you pick.

## Start the trial

<Steps>
  <Step title="Open Billing">
    Go to **Settings → Billing** and scroll to **Change plan**. Choose monthly or annual billing with the toggle.
  </Step>

  <Step title="Pick the plan you want after the trial">
    On the **Starter** or **Scale** card, select the credits amount. The card shows "1,000 trial credits, free for 14 days" and, for example, "Card required. Then \$185/mo for 10,000 credits a month, unless you cancel before \[date]." The trial itself is the same on every plan; the plan only decides what you pay and get once it ends.
  </Step>

  <Step title="Click Start 14-day free trial">
    A secure card page opens in a new tab. It names the plan, for example: "You're starting a 14-day Connie Starter II trial with 1,000 trial credits. Nothing is charged today." Enter your card and save it.
  </Step>

  <Step title="Back in Connie">
    You'll see "Your 14-day trial has started." 1,000 trial credits are added, and you get a confirmation by email and in the bell with the plan, the amount and the date your card will be charged.
  </Step>
</Steps>

Don't want a trial? Under the trial button, click **or subscribe now – get all \[N] credits today** to buy the plan straight away. That's the way to go if you need the plan's full credits now, or if your card has already been used for a trial.

The out-of-credits banner on a Free workspace (**Start 14-day trial · 1,000 credits**) and the **Add credits** dialog (**Pick a plan to trial · 1,000 credits**) take you to the plan cards to choose your plan.

## During the trial

* You have the features of the plan you chose and **1,000 trial credits**, whichever plan it is.
* The **Billing** tab shows, for example, **Starter trial** and "Free until \[date], then \$185 / month" (or "/ year" for an annual plan). The plan's card shows "Trial · ends \[date], then \$185/mo".
* **Credit packs and auto top-up aren't available** during the trial ("Available after your trial").
* About **3 days before the end**, owners and admins get a reminder naming the plan, for example "Starter II trial ends on \[date]", with the amount that will be charged.

### Change plan or start paying early

A trial costs nothing, so **any plan you pick during it is bought straight away** — the same plan, a bigger one, a smaller one, or a switch between monthly and annual:

* The trial **ends immediately**, you **pay the new plan's full price** and get **its full credits**, and you **keep any unused trial credits**.
* That plan's billing period starts that day. Credit packs and auto top-up open once the payment goes through.
* To start the plan you're trialling, click **Start paid \[plan] now** on its card (for example **Start paid Starter II now**). To pick a different plan, select it and confirm. The confirmation shows the exact charge before you pay.

## Cancel before you're charged

<Steps>
  <Step title="Open Billing">
    Go to **Settings → Billing**.
  </Step>

  <Step title="Click Cancel trial">
    The **Cancel trial** link is under the plan cards.
  </Step>

  <Step title="Confirm">
    The dialog says "Your trial runs until \[date] and you won't be charged. After that the workspace moves to the Free plan." Click **Cancel trial** (or **Keep trial** to back out).
  </Step>
</Steps>

After cancelling:

* You **won't be charged**. You keep using the trial until its end date.
* A banner shows that your trial ends on \[date] and won't convert, with a **Resume trial** button. Click it any time before the end date to keep the trial and convert as normal.
* When the trial ends, the workspace moves to the **Free** plan and **unused trial credits are removed**.
* While the cancellation is pending, credit packs and plan changes are paused. To buy more, click **Resume trial** first, then start your paid plan.

## What happens on day 14

* **If you didn't cancel:** your card is charged the price of the plan you chose and the plan starts. Its credits are **added on top of any trial credits you have left**: a monthly plan adds its monthly credits, an annual plan charges the full year and adds **12× the monthly credits** upfront. Credit packs and auto top-up become available. You're then billed on that date every month (or every year).
* **If you cancelled:** no charge. The workspace moves to Free and unused trial credits are removed.
* **If the payment fails:** the trial ends straight away with **no grace period**. The workspace moves to Free, unused trial credits are removed, and you get "Trial payment failed". You can subscribe again any time. If your bank asks you to confirm the payment, you have **24 hours** to confirm it before this happens.

## Good to know

* After day 14 it's an ordinary subscription to the plan you chose. You can [cancel](/billing/manage-subscription#cancel-your-plan) at any time; it ends at the end of the period you've paid for.
* See [Plans and pricing](/billing/plans) for every plan's price, monthly and annual.
* The card page says "Connie is billed by Conigma, Inc." — that's the company behind Connie.
* Some trial emails and the card page say to cancel in "Settings → Plans". That's the **Billing** tab: **Settings → Billing**.
* Promotion codes can't be used on the trial.
* Starting the trial asks for a credit or debit card, so your plan can carry on without interruption after day 14. It isn't charged before then.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I don't see Start 14-day free trial">
    **Why:** the workspace isn't eligible (it's not on Free, or already had a plan or trial, or you already used a trial), or you're not an owner or admin. **Fix:** choose a paid plan instead with **Upgrade**.
  </Accordion>

  <Accordion title="'This card has already been used for a free trial.'">
    **Why:** each card can start only one trial. **Fix:** use a different credit or debit card, or click **or subscribe now** to buy the plan.
  </Accordion>

  <Accordion title="'Prepaid cards can't be used for a free trial. Try a credit or debit card.'">
    **Fix:** use a regular credit or debit card.
  </Accordion>

  <Accordion title="'You have already used a free trial.' or 'This workspace has already used its free trial.'">
    **Why:** one trial per person and per workspace. **Fix:** choose a paid plan in **Settings → Billing**.
  </Accordion>

  <Accordion title="'Trials are for workspaces on the Free plan.'">
    **Why:** the workspace already has a plan, or a plan purchase was started. **Fix:** refresh the **Billing** tab. If you're on Free and still see this, email [support@connie.ai](mailto:support@connie.ai).
  </Accordion>

  <Accordion title="'We couldn't read that card. Please try again.'">
    **Fix:** click **Start 14-day free trial** again and re-enter the card.
  </Accordion>

  <Accordion title="I can't buy credit packs during the trial">
    **Why:** packs and auto top-up open once you're on a paid plan. **Fix:** start your paid plan now (full price, its full credits, trial credits kept), or pick another plan.
  </Accordion>

  <Accordion title="I picked a smaller plan during my trial and was charged right away">
    **Why:** a trial costs nothing, so any plan chosen during it is bought immediately and the trial ends. You got that plan's full credits and kept your trial credits. **Fix:** nothing to fix. To stop future charges, click **Cancel plan** in **Settings → Billing**.
  </Accordion>

  <Accordion title="My trial credits disappeared">
    **Why:** unused trial credits (up to 1,000) are removed when a trial ends without converting — because it was cancelled or the day-14 payment failed. **Fix:** choose a paid plan to get credits again.
  </Accordion>

  <Accordion title="I was charged after the trial">
    **Why:** the trial converts to the plan you chose on day 14 unless it was cancelled before then. An annual plan is charged for the full year. **Fix:** to stop future charges, click **Cancel plan** in **Settings → Billing** — the plan stays active until the end of the period you've paid for. For refund questions, email [support@connie.ai](mailto:support@connie.ai).
  </Accordion>
</AccordionGroup>

## Related

* [Plans and pricing](/billing/plans) — every plan and price
* [Credits](/billing/credits) — what credits are and what uses them
* [Manage your subscription](/billing/manage-subscription) — upgrade, cancel, change card
* [Billing FAQ](/billing/faq) — quick answers


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.