> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Quick answers to common Connie billing questions: prices, the free trial, credits, rollover, upgrades, downgrades, cancelling, refunds, invoices and failed payments.

Short answers to the billing questions we hear most. Each one links to the full guide. Billing is managed in **Settings → Billing** · `https://connie.ai/<workspace-id>/settings?tab=plans` by workspace owners and admins.

## Plans and prices

<AccordionGroup>
  <Accordion title="How much does Connie cost?">
    **Free** is \$0 with 100 credits once. **Starter** is \$49/mo (2,500 credits a month), \$185/mo (10,000) or \$385/mo (22,000). **Scale** is \$649/mo (35,000), \$979/mo (55,000) or \$1,659/mo (100,000). **Enterprise** is custom. Annual billing is about 15% cheaper. Full table: [Plans and pricing](/billing/plans).
  </Accordion>

  <Accordion title="Do you charge per seat or per user?">
    No. Every plan, including Free, has unlimited members and unlimited connected accounts. You pay per workspace, and everyone in the workspace shares its credits.
  </Accordion>

  <Accordion title="What's the difference between Starter and Scale?">
    Mainly the number of credits each month. Scale also includes dedicated Slack support. See [Plans and pricing](/billing/plans#what-each-plan-includes).
  </Accordion>

  <Accordion title="How much are the annual plans?">
    Starter: \$499, \$1,887 or \$3,927 a year. Scale: \$6,620, \$9,986 or \$16,922 a year. You pay once and get all 12 months of credits on the day you pay. Turn on **Change to annually** in **Settings → Billing** to see them.
  </Accordion>

  <Accordion title="How do I get Enterprise?">
    Click **Contact sales** on the Enterprise card in **Settings → Billing**, or email [support@connie.ai](mailto:support@connie.ai).
  </Accordion>

  <Accordion title="How do I pay? Which currencies and payment methods?">
    By credit or debit card, in US dollars, on a secure checkout page. Tax may be added depending on your billing address.
  </Accordion>

  <Accordion title="Can I use a promo code or coupon?">
    Yes, on the checkout page when you buy a plan from Free or buy a credit pack — enter it there. Codes can't be applied to plan changes made inside Connie or to the free trial.
  </Accordion>

  <Accordion title="The payment page mentions Conigma, Inc. Is that right?">
    Yes. The payment page says "Connie is billed by Conigma, Inc." — that's the company behind Connie.
  </Accordion>
</AccordionGroup>

## Free plan and trial

<AccordionGroup>
  <Accordion title="Does the Free plan refill every month?">
    No. A new workspace gets 100 credits once. They never refill. For more, start the free trial or choose a paid plan.
  </Accordion>

  <Accordion title="Is there a free trial? Do I need a card?">
    Yes: 14 days of Starter with 1,000 trial credits. A card is required (no prepaid cards), but nothing is charged until day 14. One trial per workspace, per person and per card. See [Free trial](/billing/free-trial).
  </Accordion>

  <Accordion title="Will I be charged when the trial ends?">
    Yes, \$49 on day 14, unless you cancel before then. The workspace then continues on Starter — 2,500 credits, billed monthly, and 2,500 credits are added on top of any trial credits you have left.
  </Accordion>

  <Accordion title="How do I cancel my trial so I'm not charged?">
    **Settings → Billing** → **Cancel trial** (under the plan cards) → **Cancel trial**. You keep the trial until its end date and aren't charged. Unused trial credits are removed when it ends. See [Cancel before you're charged](/billing/free-trial#cancel-before-youre-charged).
  </Accordion>

  <Accordion title="Can I buy credits during the trial?">
    Not packs or auto top-up. Click **Start paid Starter now** to pay \$49 now, get +2,500 credits and keep your trial credits — then packs open up.
  </Accordion>

  <Accordion title="Can I pay for Starter straight away without a trial?">
    Start the trial, then click **Start paid Starter now** — you're charged \$49 immediately and keep the trial credits. Or pick a bigger Starter or Scale option, or annual billing, and click **Upgrade**.
  </Accordion>
</AccordionGroup>

## Credits

<AccordionGroup>
  <Accordion title="What are credits?">
    The units Connie uses to charge for work — AI replies, agents, data tools, workflow steps, Lead Finder imports past the free allowance, meeting processing and phone numbers. See [Credits](/billing/credits).
  </Accordion>

  <Accordion title="Do unused credits roll over?">
    Plan credits roll over up to a cap of 2× your plan's grant (for example 5,000 on Starter — 2,500 credits monthly). A new grant only adds what fits under the cap; the rest is lost. Top-up credits never expire and don't count toward the cap. See [The rollover cap](/billing/credits#the-rollover-cap).
  </Accordion>

  <Accordion title="Why did I get fewer credits than my plan includes?">
    Because of the rollover cap: if your plan credits were near the cap, the new grant only filled up to it. Buy [top-ups](/billing/top-ups) for extra credits — they're never capped.
  </Accordion>

  <Accordion title="How do I buy more credits?">
    On a paid plan: **Settings → Billing** → **Add more**. Packs are \$25 (1,000 credits), \$88 (3,500) or \$225 (9,000), or any amount from \$10 to \$999 at 2.5¢ per credit. You can also turn on auto top-up. See [Top-ups](/billing/top-ups).
  </Accordion>

  <Accordion title="Do top-up credits expire?">
    No. They never expire and stay usable even if you downgrade or cancel.
  </Accordion>

  <Accordion title="Which credits are used first?">
    Plan credits first, then top-up credits.
  </Accordion>

  <Accordion title="Can I move credits to another workspace?">
    No. Credits belong to the workspace that received them.
  </Accordion>

  <Accordion title="Does Lead Finder cost credits?">
    Each workspace can import 1,000 people and 1,000 companies free in any rolling 30 days. After that it's 1 credit per 10 leads imported. See [Lead Finder](/records/lead-finder).
  </Accordion>

  <Accordion title="Where can I see what used my credits?">
    **Settings → Logs** (owners and admins). It lists every credit used, added or refunded, with filters and **Export CSV**. See [Logs](/billing/credits#see-where-credits-went-logs).
  </Accordion>

  <Accordion title="We ran out of credits. What happens?">
    Anything that costs credits stops until you add more; your data is safe. Owners and admins see a button to add credits, start the trial or change plan. Members see **Ask an admin**. See [When you run out](/billing/credits#when-you-run-out).
  </Accordion>

  <Accordion title="Is there a limit on auto top-up?">
    You can set your own **Monthly limit**. Separately, auto top-up never charges more than \$3,000 in any 24 hours.
  </Accordion>
</AccordionGroup>

## Changing or cancelling

<AccordionGroup>
  <Accordion title="Who can change the plan or buy credits?">
    Workspace owners and admins only. Members can click **Ask an admin**, which notifies the owners and admins.
  </Accordion>

  <Accordion title="When does an upgrade take effect, and do you prorate?">
    Immediately. You pay the full price difference between the two plans for the current period, regardless of how many days are left, and get the difference in credits straight away. Your renewal date doesn't change. See [Upgrade](/billing/manage-subscription#upgrade-to-a-bigger-plan).
  </Accordion>

  <Accordion title="When does a downgrade take effect?">
    At the end of your current billing period. Nothing is charged or refunded when you schedule it, and you can **Cancel switch** before then. Annual to monthly always waits for the annual renewal date.
  </Accordion>

  <Accordion title="How do I switch to annual billing?">
    Turn on **Change to annually**, pick a plan and confirm. You pay the full annual price now and get 12 months of credits now. The rest of your current month isn't refunded.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    **Settings → Billing** → **Cancel plan** → **Cancel plan**. The plan stays active until the end of the period you've paid for, then the workspace moves to Free. You can **Resume plan** any time before then. See [Cancel your plan](/billing/manage-subscription#cancel-your-plan).
  </Accordion>

  <Accordion title="What happens to my credits if I cancel or downgrade?">
    They stay. Plan and top-up credits remain usable on any plan, including Free. The only exception is unused trial credits, which are removed if a trial ends without converting.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Payments are generally non-refundable, including the rest of a period after cancelling, and there are no partial refunds on annual plans. If you were charged by mistake, email [support@connie.ai](mailto:support@connie.ai). If a refund is given, a matching share of that payment's credits is removed.
  </Accordion>

  <Accordion title="If I delete my workspace, will I still be charged?">
    No. Deleting a workspace cancels its plan immediately (no refund for the rest of the period). See [Delete a workspace](/workspace/members-and-roles#delete-a-workspace).
  </Accordion>
</AccordionGroup>

## Payments and invoices

<AccordionGroup>
  <Accordion title="Where can I download my invoices or receipts?">
    There's no invoice list or billing portal in the app. Email [support@connie.ai](mailto:support@connie.ai) with your workspace name and the charge date, and we'll send them.
  </Accordion>

  <Accordion title="How do I change my card?">
    **Settings → Billing** → click **Auto Top-up** → under **Payment method**, click **Change card** (or **Add card**). See [Change your card](/billing/manage-subscription#change-your-card).
  </Accordion>

  <Accordion title="My payment failed. What happens now?">
    You have 7 days to update your card while keeping your plan. After that the workspace moves to Free for now, and your plan is restored automatically once the payment goes through. Auto top-up is paused meanwhile. A failed day-14 trial payment ends the trial straight away. See [If a payment fails](/billing/manage-subscription#if-a-payment-fails).
  </Accordion>

  <Accordion title="My bank asked me to confirm a payment">
    Click **Complete payment** in Connie and approve it with your bank. If you don't, the change expires within a day and your plan stays as it was.
  </Accordion>

  <Accordion title="Billing actions are blocked because of a payment dispute">
    While a chargeback is open, you can't buy, upgrade or resume — only cancel. Email [support@connie.ai](mailto:support@connie.ai) to sort it out.
  </Accordion>
</AccordionGroup>

## Still need help?

Email [support@connie.ai](mailto:support@connie.ai) with your workspace name, or see [Contact support](/help/contact-support).

## Related

* [Plans and pricing](/billing/plans)
* [Free trial](/billing/free-trial)
* [Credits](/billing/credits)
* [Top-ups](/billing/top-ups)
* [Manage your subscription](/billing/manage-subscription)


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